Question or Concern Resolution Process

Limestone Learning Foundation

The Limestone District School Board is committed to developing strong relationships with parents, guardians, students and our broader school communities. Together, we create safe, comfortable, accepting and positive climates for teaching, learning and working. Therefore, it is the practice of the Board to address concerns in a sensitive, respectful and private manner.

Education is a shared experience involving home and school, and the Board believes that open communication strengthens relationships between families, schools and communities. We are guided by our core values (accountability, collaboration, fairness, inclusion, integrity, optimism, perseverance and respect) that support our mission and vision, and form the foundation of positive and productive relationships. The process of addressing public concerns is an opportunity to improve relationships.

It is the practice of the Board that public concerns and questions should be dealt with at the level closest to the issue. In every situation, it is the Board’s expectation that students, staff, and others involved, follow school and Board policies, procedures and practices.

Should you have a concern, please follow these steps in sequence:

1. Gather as much information as possible and contact the classroom teacher to discuss your student's educational progress, ask a question or raise a concern. Most concerns can be resolved at this point through open dialogue and cooperation.

2. If the question or concern has not been resolved, please contact the Principal or Vice-Principal and request help in dealing with the matter. The Principal or Vice-Principal will gather facts from everyone involved to clarify the situation and work to resolve the matter as quickly as possible.

3. Then, if necessary, contact the Family of Schools Superintendent/Supervising Principal in charge of the school involved. The Superintendent will act as a facilitator in attempting to resolve your concern as it relates to Board policies, procedure and practices. Call 613-544-6920/1-800-267-0935 and ask for the name of the Superintendent of your student’s school. 

4. If the situation has not been resolved, and you feel strongly that the situation requires further consideration, you may wish to contact the Director of Education. At that time, your concern will be reviewed and may be directed to an other staff member for action. Call 613-544-6920/1-800-267-0935 and ask for the Director of Education. 

5. If at this point you feel your concerns have not been adequately addressed, you may wish to contact your local Trustee. Trustees will direct any parent, guardian or community member to this process before they get involved.

The Board will continue to comply with all relevant legislation as it relates to privacy for all members of the community.

Additionally, please do not hesitate to communicate your appreciation or your positive feedback to teachers, school staff, school administration, Board administration or Trustees when appropriate.

The Limestone District School Board is situated on traditional territories of the Anishinaabe & Haudenosaunee.