Annual Accessibilty Plan: Appendix K
Sept. 2011 - Aug. 2012
Accessibility Standards - Customer Service - Staff Training Requirement
As we are all aware, people with disabilities often face many barriers in life. It is hard to believe, but even today, people with disabilities still do not have equal access to services, employment, transportation, information or buildings that others in Ontario enjoy. They cannot count on accessibility being available. To change this in Ontario, Accessibility Standards have been created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) to break down barriers and improve accessibility across the province.
The first of the Accessibility Standards, Customer Service, sets out obligations for certain persons, businesses and other organizations to provide goods or services in a way that is accessible to people with disabilities in Ontario. The Customer Service Standard is designed to facilitate the full participation of all Ontarians to access goods and services through quality customer service.
Training Requirement & Declaration
One of the requirements of the Customer Service Standard is to establish a training program and train staff. To assist Ontario School Boards with meeting the requirements of the AODA Customer Service Standard, the Ontario Education Services Corporation has partnered with the Accessibility Directorate of Ontario to develop a number of resources including a training module that is available online for Board Staff to complete.
Limestone District School Board
Accessibility for Ontarians
Customer Service Training - Declaration
All Limestone District School Board employees are required to complete Accessibility for Ontarians, Customer Service Training at the commencement of each school year.
I, __________________________________ (please print), hereby declare that I have completed the Accessibility for Ontarians, Customer Service Training for the 2009 -2010 school year as directed by LDSB, and that I understand all of its contents.
__________________________________ ______________________________
Signature Date
Overview of "How May I Help You?" Video Training
Click on - English
- Training
- Accessibility Standards for Customer Service ...
Enlarge screen
Click on - Next
Segment |
Time |
|
David Onley |
2:10 |
|
Introduction |
3:30 |
Carla Robins, Elem. Principal |
Visioning |
1:52 |
|
Customer Service Standard |
1:24 |
(Policy & Procedure) |
Interacting with Persons with Disabilities |
1:26 |
|
Planning an Accessible School Event |
3.49 |
|
Interacting with a person who is Deaf, Oral Deaf, Deafened or H/H |
4:19 |
|
Intellectual or Developmental Disability |
1:10 |
|
Mental Disability |
1:01 |
|
Physical Disability |
3:13 |
|
Speech / Language Impairment |
1:02 |
|
Vision Loss |
1:26 |
|
Use of Service Animals |
1:42 |
|
Use of Support Person |
1:19 |
|
Use of Assistive Devices |
1:22 |
|
Feedback & Monitoring |
1:52 |
|
Conclusion |
1:50 |
|
Ref: Accessibility*Customer Service*Overview Video Training
Accessibility Standards for Customer Service
Monitoring and Feedback on Accessible Customer Service
Notification of Disruption of Service
Use of Assistive Devices by the General Public
Use of Service Animals by General Public
Use of Support Person by the General Public
| 
Our Programs
Annual Accessibility Plan